FAQs

Orders & Payment

How do I place an order?
Browse our collections, select your item and add it to your cart. Checkout securely using your preferred payment method.

What payment methods do you accept?
We accept all major credit and debit cards. All payments are processed securely through trusted third-party payment providers. We do not store your card details.

Shipping

Where do you ship to?
We ship across the UK and internationally. Shipping costs are calculated at checkout based on your destination, parcel size and weight.

How long will my order take?
As each piece is handmade, please allow additional time for preparation. Estimated delivery times are shown at checkout.

Returns & Cancellations

Can I return my order?
UK customers have the legal right to cancel within 14 days of delivery. Items must be returned unused, undamaged and in their original packaging. Please review our full Return & Refund Policy.

My item arrived damaged — what do I do?
Please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging. We will offer an appropriate resolution in line with UK consumer law.

Do you offer exchanges?
We do not offer general exchanges. Where a return is approved outside statutory rights, we may issue a gift card or store credit at our discretion.

Our Products

Are your products truly handmade?
Yes — every piece is handcrafted. Natural variations in colour, texture, finish and form are part of their character and are not considered faults.

How do I care for my item?
Care instructions vary by product. Please refer to the product listing or contact us for guidance.

Contact Us

How can I get in touch?
You can reach us at hello@karigarwala.com. We aim to respond within 1–2 business days.